Privacy Policy

1. Information we collect

Account information such as email, name, and encrypted authentication tokens.

Video files you upload for processing and derived assets (clean output, comparison preview).

Usage metrics and anonymised analytics that help us improve model performance.

2. How we use your data

To process and deliver watermark-free videos.

To monitor infrastructure health, detect abuse, and improve model quality.

To send transactional messages such as payment receipts or service notifications.

3. Storage & retention

Files are encrypted at rest and retained for 30 days so you can re-download them. You can delete them at any time from the dashboard.

Backups of metadata are stored in the same region and automatically purged after 90 days.

4. Sharing

We do not sell or rent your data. We share it only with trusted infrastructure providers necessary to run the service (cloud compute, billing, analytics).

All providers are bound by data processing agreements and comply with industry-standard security practices.

5. Your choices

Access or delete your files from the dashboard at any time.

Request account deletion by emailing support@sorawatermarkremover.video.